DEFINITION
Considering customers and their requirements as supreme, adapting to the changing needs of customers and walking the extra mile to provide customer delight at every touch point.
Building Blocks
- Service orientation and attitude to provide the best in class service to customers at all times
- Empathize with the customers’ point of view and meet the implied needs
- Quality consciousness in all products, solutions and services
- Proactiveness in anticipating and meeting customer needs
- Agility in adapting and responding to customer requirements
- Commitment towards exceeding customer expectations